smart strategies that can help us all have conversations that matter.

Headlee goes through ten ways to have better conversations:
1) Don’t multitask
2) Don’t Pontificate
3) Open-ended questions
4) Go with the flow
5) If you don’t know, say you don’t know
6) Don’t equate your experience with theirs
7) Try not to repeat yourself
8) Stay out of the weeds (too many details)
9) Listen
10) Be brief
via Celeste Headlee: “We Need to Talk: How To Have Conversations That Matter” | Talks at Google – YouTube

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